Field Services
Conference Session
The Value of Equipment Telemetry: An OEM's Guide
Kevin Bowers
Kevin Bowers
Former Director, Field Services Research

This is the guide for successfully connecting with your Customers, the real accelerator for Digital Transformation. Today, all providers of smart devices and equipment have the opportunity to connect with their installed base but struggle to get customers' commitment to an ongoing connection and use of telemetry. Learn the best practices to create a “data handshake” with your customers and how to leverage it for services growth.
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