Support Services
Research Report
Real-World Applications of AI for Technology Companies
Chatbots and Generative AI in Support Services
Thomas Lah
Thomas Lah
Executive Director and Executive VP
November 22, 2023

This report examines Nokia's use of chatbots with generative AI in support services. It explores the AI capabilities deployed, such as natural language processing and the Nokia Language Model. The report highlights the business benefits achieved, including improved support response times and customer satisfaction ratings.
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