Cross-Functional
Research Report
TSIA Enterprise Knowledge Management Maturity Model
Mapping the Evolution of Cross-Enterprise KM from Recognition to Strategic Program
John Ragsdale
John Ragsdale
Distinguished Researcher, VP Technology Ecosystems
August 27, 2020

Overview
Knowledge management continues to be a top inquiry topic by TSIA members, and has been on the list of technologies with the highest planned spending each year for the last decade. Today, understanding the importance of capturing, sharing, and maintaining content is reaching beyond support services, with enterprise-wide knowledge programs becoming more common. As a result, more companies are looking for a quick assessment of the maturity of their KM initiatives, and to help answer that, TSIA has created a maturity model for knowledge management. This model uses four phases of maturity across people, process, technology, and corporate culture to allow companies to self-assess where they are and identify next steps to further improve knowledge sharing. Companies should use the TSIA Knowledge Management Maturity Model to guide internal conversations about the strength of their current KM programs and to identify next steps in order to take KM to the next level.
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