Customer Success
Research Report
Critical Customer Success KPIs, Metrics, and Health Score Variables
Stephen Fulkerson
Stephen Fulkerson
VP, Customer Success Research
June 2, 2022

Customer success is the fastest growing market in technology. As a result, one of the top questions TSIA receives year after year is around understanding what the top KPIs and metrics used in customer success are. This research will show benchmark and research polling data to better understand how customer success organizations represent their KPIs and metrics to their executive teams. TSIA has additionally gleaned top metrics used across all the charters of adoption, expansion, and retention and included those to help TSIA Members with KPIs for their customer health and dashboards.
Your insights, just clicks away!
Sign-up and unlock a world of knowledge.
By signing in, you agree to the Online User Agreement and Privacy Policy , including Cookie Use.
Don't have an account?