Field Services
Industry Story
From the Front Lines: How Real Companies Use Remote Support
Lionel Fournier
Lionel Fournier
Senior Data Journalist, Industry Insights
December 20, 2022

At the TSIA Envision conference, Chris Savio, Director of Product Marketing, and Zack Watts, Enterprise Customer Success Manager at Rescue, showcased the transformative impact of efficient remote solutions. Emphasizing the need for scalable remote support software, Savio highlighted the changing landscape, with 64% of customer care techs adopting remote or hybrid work. Real-world examples demonstrated the effectiveness of Rescue's connect kit for a diesel machine manufacturer, Live Lens for a smart technology manufacturer, and pseudo-support for a global electronics retail store.
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