Customer Success
Industry Story
Meh-ga Insights from Gainsight
Hannah Yoon
Hannah Yoon
Data Journalist, Industry Insights
July 28, 2023

Gone are the days when customer success companies can solely rely on future growth without considering profitability. As the era of zero interest rates comes to an end, the need to prioritize durable growth is beginning to trump the strategy to grow at all costs. And this pivot to profitability is now seen as a permanent mentality. Toward this end, companies are now encountering decisions that give them pause. During the TECHtonic podcast episode Meh-ga Insights from Gainsight, Nick Mehta, the CEO of Gainsight, and Kelly Capote, the chief customer officer of Gainsight, joined Thomas Lah, the executive director and executive vice president of the TSIA to discuss why technology companies must shift their priorities to focus on maintaining sustainable growth.
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