Support Services
Quick Poll Insight
Data’s Crucial Role in Support
Insights from TSIA’s 2023 The Role of Data in Predictive and Proactive Support Quick Poll
Lionel Fournier
Lionel Fournier
Senior Data Journalist, Industry Insights
December 4, 2023

The TSIA 2023 poll on "The Role of Data in Predictive and Proactive Support" highlighted the crucial role of data in scalable and repeatable artificial intelligence (AI) or machine learning applications. The survey revealed variations in data utilization between software/SaaS and hardware/equipment manufacturing companies, emphasizing the need for tailored data-centric solutions aligned with specific industry requirements.
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