Customer Growth & Renewal
Quick Poll Insight
Leveraging AI for Renewal Operations
Insights from TSIA’s 2023 Use of AI in Renewals Quick Poll
Hannah Yoon
Hannah Yoon
Data Journalist, Industry Insights
August 11, 2023

Overview
Artificial intelligence (AI) has the potential to revolutionize how companies understand and interact with their customers. While some companies are embracing this new technology, they are simultaneously facing challenges in how to effectively employ AI in their renewal operations. This paper will provide a snapshot overview of TSIA’s 2023 Use of AI in Renewals quick poll, which examines how companies are adopting AI in renewal operations and the challenges they have encountered during that process.
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