Support Services
Quick Poll Insight
Generative AI Adoption in Support Organizations
Insights from TSIA’s 2023 Generative AI Impact on Support Services Quick Poll
Lionel Fournier
Lionel Fournier
Senior Data Journalist, Industry Insights
September 18, 2023

Generative artificial intelligence (AI) technology is rapidly gaining traction in support organizations, showcasing its potential to revolutionize customer support, root cause analysis, and knowledge management. The Generative AI Impact on Support Services quick poll indicates a strong interest in generative AI, with over two-thirds of organizations conducting internal experiments, and half extending these trials to external customer engagements.
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