Managed Services
Research Report
The State of Managed Services: 2022
The Rise of Digital Managed Services
George Humphrey
George Humphrey
Distinguished VP and Managing Director, Offering and Delivery Research and Advisory
January 13, 2022

This annual report looks at the state of managed services organizations. It focuses on the top issues facing managed services executives and provides guidance on the top business challenge of the last year and forecasts where the greatest investments are to be made for managed services capabilities and organizations for the current year. Special emphasis is given to the role of managed services in the DCX transformation that is underway. “The State of Managed Services 2022” is designed to be used by TSIA members to maximize their leverage of TSIA research and resources by providing an overview of the capabilities that managed services organizations must invest in during 2022 and beyond.
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