Research Report
The State of Services for Industrial Equipment Manufacturers: 2021
Harald Kopp
Harald Kopp
Former TSIA Director, Industrial Services Research
April 9, 2021

For industrial equipment companies, it is a challenge to fight commoditization of products and product-attached services and to manage the digital transformation. "The State of Services for Industrial Equipment Manufacturers" identifies the most relevant business challenges faced by our members. TSIA then translates these challenges into the core capabilities that services organizations of industrial equipment manufacturers will need to embrace in order to succeed in 2020 and beyond. Key focus areas for 2021 include: - Strategic planning for the digital transformation. - Creating new revenue streams, protecting the traditional ones, and increasing profitability. - Managing the digital and XaaS transformation This report is designed to be used by members to maximize their leverage of TSIA research and resources by providing an overview of the capabilities services organizations are investing in during 2021.
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