Customer Success
Research Report
The State of Customer Success: 2023
Stephen Fulkerson
Stephen Fulkerson
VP, Customer Success Research
January 6, 2023

This annual customer success report takes a look at the state of customer success organizations across the industry and their current business challenges. It focuses on the top issues facing customer success executives and provides guidance on the top business challenges of the last year and forecasts where the greatest investments are to be made for customer success capabilities and organizations for the current year. Learn if you are making the right investments in your customer success organization.
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