Managed Services
Research Report
The State of Managed Services: 2023
The Identity Crisis
Jeremy Blanton
Jeremy Blanton
Former TSIA Researcher, Managed Services
January 11, 2023

Overview
Many predictions have and will come forward as we consider the unfolding of 2023, of which some will undoubtedly come true, while others will not. One thing is for sure, the next 18 months for the tech industry will be filled with uncertainty driven by the condition of the economic climate. In this paper, we will focus on areas that will allow us to fortify our business models, improve our portfolios, and drive resiliency into our service and solution approach. We must take this approach in order to traverse the next large transformational stage in the managed services industry: “The Identity Crisis.”
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