Customer Success
Multithreading in Customer Success for Expansion
Marc Troyan
Marc Troyan
Sr. Director, Customer Success Research
November 14, 2023
45 min

Multithreading—the act of building multiple relationships within one account—is becoming increasingly important in customer success as companies fight churn and work to expand their footprint within a portfolio of accounts. So how can multithreading work for customer success managers performing account management and working on expansion? Join TSIA’s Marc Troyan, Senior Director of Customer Success Research, and Emilia D’Anzica, Founder and Managing Partner of Growth Molecules, for an interactive 60-minute webinar where we’ll be addressing some of the most pressing topics the customer success industry is facing today, including: - Why multithreading is essential for customer success organizations - How to get started with this powerful skill for you and your team - Expected outcomes from multithreading We’re looking forward to seeing you there!
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