Field Services
The State of Field Services 2024
Vele Galovski
Vele Galovski
Distinguished VP Research and Advisory, Support & Field Services
February 28, 2024
45 min

Throughout 2023, economic uncertainties, the ubiquitous presence of artificial intelligence (AI), and the day-to-day realities of running a large, critical organization significantly impacted the business challenges faced by TSIA Field Service members heading into 2024. The major themes? Improving operational performance, transforming Field Service organizations, and how AI can be deployed to help address major challenges. Join Vele Galovski, TSIA’s Distinguished VP of Support and Field Services Research, as he shares his research findings, based on TSIA’s benchmark data, highlighting this year’s Field Services trends and business challenges. He’ll also build upon our current Research Journey—AI for Predictive and Proactive Support—by providing insights on the results of our most recent quick poll, “Organizational Enablers and Roadblocks of AI in Services.” In addition, he’ll be launching the next phase of this Research Journey, the development of a framework to help the industry leverage AI to recognize patterns and anticipate needs to reduce the cost to serve and inform new offers. Key topics for this 45-minute webinar include: - An overview of industry trends impacting field and support organizations - The top business challenges faced by Field Services organizations - A discussion of our current Research Journey, AI for Predictive and Proactive Support, including: - Harnessing predictive and proactive AI - Insights on the enablers and roadblocks to leverage AI in services - Practical AI applications that drive support efficiency and scalability - The Top 10 Recommendations to implement in your field service organization in 2024 and beyond If your company has equipment at a customer’s location that you provide on-site and remote services to, this webinar is for you—we’re looking forward to seeing you there!
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