Customer Success
Four Digital Engagement Actions in Customer Success
Stephen Fulkerson
Stephen Fulkerson
VP, Customer Success Research
September 14, 2021
45 min

Many dynamic changes are taking place in Customer Success. Digital Engagement is at the forefront of changing and transforming how Customer Success organizations are approaching their customer engagement strategy. It is important for customer success executives to know how to leverage digital capabilities to strengthen and improve their internal teams and also the customer experience. Join Stephen Fulkerson for this 45-minute webinar as he discusses the four key areas where customer success executives are investing in the digital engagement strategy to ensure that their customer success teams and customers are properly equipped to achieve the greatest success. Additional takeaways will include: - How digital tools are changing the industry while also changing engagement strategy for customer success. - Which digital roles play an important part in driving additional success.
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